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Cleaner mobile requests: Open the Order Database and switch to the Cleaner Requests (Mobile) view, then tap the blue New (or +) to submit a request.
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Cleaners: To request a supply order, click the blue New button (or + on mobile), then in the description write the property address and the supplies needed. That's all you need to do — the VA will handle the rest. Create a separate entry for each property — do not combine supplies for multiple properties into one order entry.
VAs: Once a cleaner submits a request, fill in all remaining fields: Property, Select (Reimbursable or Business Expense), Order Platform, Purchase URL, Cost, and PO Ref (must match the property). All supplies must be ordered using the Supplies Ordering agent. If ordering on Amazon, mark the package as a gift, include the property name and matching PO number in the gift message, and format the recipient as [Recipient Name] #[House Number] so the property number is always visible. After purchase, update the entry with Order Number, Purchase Date, and upload a screenshot if needed.
When placing Amazon orders, mark the package as a gift and include the property name in the gift message. The PO number must also match the property.
For the recipient name, use this format:
[Recipient Name] + [House Number]
Example: Anna Hayward #1732
Be sure the property address number is always included in the recipient name so it is immediately clear which property the package is for.
Business Expense
Any purchase made for the operation of the business as a whole, rather than for a specific property, should be categorized as a business expense. These expenses are not reimbursable to a property owner and should be recorded under company operating costs.
Reimbursable Expense
Any supplies purchased for use at a specific property are reimbursable. If a package is assigned a property number, that purchase should be considered reimbursable and recorded under that property. Always make sure the property number is clearly connected to the order so the expense can be tracked and billed correctly.